Ordering & Shipping Info

Ordering
  • Step 1: Add item(s) to your trolley
  • Step 2: Complete the checkout info
  • Step 3: Pay
After the payment is received we will start processing your order, an e-mail with the tracking number will be sent as soon as the parcel is shipped.
If you are a bit more old school & would prefer some human interaction when purchasing something, contact us or place your order via e-mail: footbags@thehackyshack.co.za
Alternatively if you like to get your Bid Or Buy on, visit us at: http://www.bidorbuy.co.za to see what's also available there.

Shipping & Delivery
  • Ordinary Counter-to-Counter Parcel (SAPO Snail Mail)
    • Because of the size & pricing of the items, we reccomend, cheap-cheap SAPO Counter-to-Counter shipping (Flatrate).
    • Delivery after shipment to your post office counter is normally 3-10 working days.
    • We try to ship parcels the same working day or the next, depending on when the payment was received.
  • Speed Services Counter-to-Counter (SAPO)
    • A wee bit more expensive but definately worthwile if you are ordering a few items & want them quicker at your post office.
    • Delivery after shipment to your post office counter is normally 2-5 working days.
    • Usually if the payment for the order is received before 10h30, your item is shipped the same day.
  • Courier Delivery (Physical Address)
    • Most expensive option but the most reliable.
    • Delivery after shipment to your supplied physical address is normally 2-4 working days for Main Cities, 3-6 for more Regional Areas.
    • Usually if the payment for the order is received before 10h30, your item is shipped the same day.
Counter-to Counter & Speed Services Tracking Information: https://www.postoffice.co.za/tools/trackandtracedomestic.html
Courier Parcel Tracking Information: http://www.fastway.co.za/our-services/track-your-parcel OR http://www.aramex.co.za/

Privacy & Security
We will never intentionally give out your information or use it for any marketing purposes without your consent.
No Payment information is gathered on this site, your bank account / credit card info is not required anywhere.

Payment & Pricing
Two payment options are available on checkout:
  • FNB Bank Transfer
    • Choose this method if you would like to pay via EFT (Recommended) or Cash Deposit
    • This option is available for Website, Fax & E-Mail Orders.
    • The Hacky Shack's banking details will be sent to you via e-mail
    • Please allow 24h for payments to clear when paying from other banks than FNB, or if you are one of those good old trusty fellows.. simply mail us the proof of payment & we can get the ball rolling
    • If you would like to do a Instant EFT from ABSA, Standard Bank or Nedbank please rather choose the Payfast option
  • Secure Payments by Payfast
    • Choose this method if you would like to pay via Credit Card, or Instant EFT
    • This option is only availble for orders placed through the website (Not available for Fax & E-Mail Orders)
    • No Payment Information is gathered on our site, you will be redirected to the secure Payfast Gateway to complete the transaction
    • Your information will be safe, encrypted and secured using SSL, verified by Entrust

Returns & Replacements
We're all about customer satisfaction. If you're not 100% happy with your product, contact us & let's see if we can't sort it out.